FAQs

If you’ve got questions, we’ve got answers.

Refer below to the most frequently asked questions (FAQs) about our peer to peer tool sharing app. If there’s an FAQ you feel needs to be shared, Contact Us to update our list.

What is a Shed?

MyShed is a community-driven marketplace that provides access to tools for hire nearby. Tool owners create a Shed listing all the tools they have available for rent, and tool renters search within these Sheds or for a specific tool they’d like to hire.

How do I book tools to borrow?

  1. Browse the various Sheds or Search specifically for the tool you are looking for.
  2. Using the green ‘Book Now’ button, select the date/s you wish to rent the tool for.
  3. Enter your credit card details and pay for the rental via MyShed’s secure online payment system.
  4. Once complete, your new order will show up under your Orders screen.

All that’s left for you to do is connect with the tool owner via the app’s private chat facility and collect / return the tool at a mutually convenient time and place.

Who delivers the tools?

The beauty of peer to peer sharing is that you get to meet like-minded DIYers in your local community. Using MyShed’s secure chat messaging system, renters and owners agree a mutually convenient time and place to collect and return tools.

How much does it cost?

Every Shed owner applies their own tool rental price. This is the total cost a tool renter will pay. Tool owners may also request a deposit for their tools, to insure against theft or damage. This is only ever charged if the item or equipment is returned damaged, or is lost or stolen. Tool owners will be charged a transaction fee of 12% of the total hire cost.

How do I pay?

Payment is simple and secure. All major credit cards are accepted, and transactions are conducted via secure encryption through the MyShed app.

What if I no longer need a tool or item I’ve booked?

If you cancel within 48 hours of making the booking, and at least 48 hours prior to the scheduled pick-up time for the item being rented, you will receive a full refund of the rental charge (less transaction fees). Other fees apply for cancellations outside these parameters; see our Terms & Conditions for full details.

What if the item I‘ve hired isn’t as described and I can’t use it?

We strongly urge tool renters to verify the tool they are renting is up to scratch and as advertised, upon collection. If for any reason the tool does not match the description, or does not work – do not collect the tool and instead Contact Us immediately so that we can mediate between you and the tools’ owner. It is the renter’s responsibility to ensure the tool matches their needs. By collecting the tool from the tool owner, you acknowledge that the tool works and is as described.

Are my details secure?

We do not handle any of your personal payment details directly – all transactions are conducted directly via secure encryption between your device and our payment provider Stripe. Stripe is a Level 1 PCI Certified Service Provider. Read more about Stripe’s security, and how it protects their customers worldwide, here.

How do I start?

Simply download the App from the App Store and register once, then you’re good to go.

How do I register my tools to hire out?

Firstly, download the free MyShed app from the iOS store. Register your details via email or Facebook and you’re ready to go. Create your Shed and then upload photos and descriptions of the tools you’ve got available for rent, set your rental price/s and submit. We’ll review your Shed (usually) within 48 hours, then you’re good to go.

How do I get paid?

Tool Owner payments are managed by Stripe. As part of your Shed creation process you will be asked to create your own Stripe Connect merchant account. You can connect to Stripe under your Profile.

What happens if an item is lost, stolen or damaged?

To protect equipment from theft or damage, tool owners are encouraged to set a deposit on each item. In cases where theft or damage by renters to an item can be proven, MyShed will charge the renter the full deposit and refund this amount to the tool owner.

How do you prevent people from stealing your tools?

MyShed, like all peer-to-peer communities, is a sharing community based largely on trust. As such, there is no definite way to guarantee all parties will act honourably or rule out theft completely. However, to ensure tool providers are fully covered in the unlikely event of damage, loss or theft, we allow owners to set deposits on their tools, which we charge from renters’ accounts. See our Terms & Conditions for full details.

What protection does MyShed provide?

We protect tool owners by allowing them to set tool deposits. In case of theft or damage, we charge the refund from tool renters and refund owners accordingly. We protect tool renters firstly, by allowing rental cancellation free of charge up to 48 hours prior to rental period. Second, by mediating with tool owners in case the tool description does not match the one provided, at time of collection.

What is a security deposit?

To protect an item from theft or damage, a deposit is specified on the item. You will not be charged this deposit fee during the booking. The deposit fee is a protective measure for the Shed owner and will only be charged post a resolved dispute between you and the Shed Owner.

How much deposit should I charge?

This is entirely up to you. But rather than researching the item’s replacement cost and applying that, give some thought to two primary factors. Firstly, the higher your deposit charge the less appealing it will be to renters. It may seem just as financially viable for them to purchase the item themselves. Secondly, assess the item’s condition and importance to you. Even if it’s in excellent condition, how long have you owned it? Is it valuable to you for sentimental reasons? Is it easily replaced or is it a hard-to-find item? These factors, rather than a like-for-like deposit value should influence the deposit you apply, particularly as our experience indicates that smaller, fairer deposits will result in more rentals and for a longer period of time.

Where can I use MyShed?

We are currently only operational in the United Kingdom. Want us to bring MyShed to your city? Let us know at our Contact Us page.

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